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GCC website benchmark · October 2026

Can GCC websites answer their customers? On average, 6.4 out of 10.

We asked 37 websites of banks, private hospitals, government services, telecom operators and logistics companies in six GCC countries the 10 questions their customers ask most.

By sector

Every sector leaves customers asking.

  1. Government services7 sites
    7.1range 4.0–9.5

    Best sector, but how to track an application is rarely explained.

  2. Telecom operators8 sites
    6.4range 5.0–7.5

    Plan pages say “from” and leave out the full price; fibre availability needs a call.

  3. Logistics & courier7 sites
    6.4range 3.5–8.0

    None says whether it delivers on Fridays or weekends; insurance terms are buried.

  4. Retail banks8 sites
    6.0range 5.0–7.0

    No bank clearly lists the documents needed to open an account; most fees sit in PDFs.

  5. Private hospitals7 sites
    6.0range 4.5–8.5

    None publishes a consultation price; visiting hours are often missing.

What we found

The answer is often there. Customers just can't find it.

Your turn

How does your website score?

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Get the full benchmark

All 50 questions by sector, how your sector compares and the three fixes that move the score most. Sent by email within 48 hours.

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Method

How we scored it

  1. October 2026. 37 public websites in Bahrain, Kuwait, Oman, Qatar, Saudi Arabia and the UAE: 7 or 8 per sector.
  2. For each site we read the homepage and up to six relevant pages (fees, FAQ, services, contact), in Arabic or English. No logins, no third-party sites.
  3. Each sector has the same 10 everyday customer questions. A clear answer scores 1, a partial or hard-to-find answer 0.5, no answer 0.
  4. Reading was AI-assisted. Three more sites were left out because their content could not be read; pages that only appear with JavaScript may be under-counted.
  5. We publish sector results only. No organisation is named.

FAQ

Questions about the benchmark

Which websites were tested?

37 public websites of banks, private hospitals, government services, telecom operators and logistics companies in Bahrain, Kuwait, Oman, Qatar, Saudi Arabia and the UAE.

Why don't you name the organisations?

The goal is to show patterns by sector, not to single anyone out. We publish sector results only.

How can I test my own website?

Enter your website in the box above. AI Studio runs the same kind of customer test in about a minute, free and without sign-up.

How do I get the full results?

Use the form above. We send all 50 questions by sector and the three fixes that move the score most within 48 hours.

© 2026 · The Eighth Agent. Benchmark figures are estimates based on public web pages in October 2026. · Privacy

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